The Easiest Way To Fix A Symantec Engine Crash

The Easiest Way To Fix A Symantec Engine Crash

You may receive an error message indicating a Symantec kernel failure. There are several ways to fix this problem, so we’ll come back to that shortly.

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    The following overview is intended to be used as debug code for the Symantec Protection Engine product.
    This information is usually provided in a form. No other interpretation of these codes is offered or provided within the framework of this document.

    Raw Symantec security engine logs show parsing errors in two areas: in the module and at the end of the code. Here are the result unit / signal combinations that have occurred so far in the correct cases, as well as the main line of the error version:

    module

    Result

    symantec engine error

    string

    Additional information

    Antivirus

    11

    SPE8.x with 0x3 Hex Preselection: 204049 Configuration

    general

    6

    result_file_not_found

    177374

    general

    24

    result_unexpected_exception_caught

    152398

    general

    34

    The quarantine is invalid.

    163512

    General

    36

    The scan was completed within the allotted time I never finished

    189716

    decomposer

    10

    RESULT_MALFORMED_CONTAINER_DELETED

    decomposer

    17

    RESULT_OPEN_CONTAINER_FAILED

    • because the scan points to a file in a UNC share: 157848
    • as Scans the local directory through the local ssecls instance: 177801

    decomposer

    24

    RESULT_TEMPFILE_ACCESS_FAILED

    TECH131852

    decomposer

    26

    Failed to allocate available memory during scan (insufficient memory error)

    TECH188868

    decomposer

    27

    RESULT_SCAN_ENGINE_EXCEPTION

    • 176266
    • SPE7.0.x: 158456
    symantec engine error

    decomposer

    28

    A GENERAL error occurred while parsing a file with a decomposer

    SPE8.x with hex 0x3: 204049

    decomposer

    36

    RESULT_FILE_SIZE_TOO_LARGE

    decomposer

    37

    The item is 2 GB in size for both manual download and checkout.

    TECH205182

    TECH207343

    decomposer

    40

    RESULT_ALGORITHM_UNSUPPORTED

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  • decomposer

    41

    Unknown algorithm found.

    decomposer

    42

    CREATE_OUTPUT_FILE_FAILED

    decomposer

    49

    Compression ratio has reached its limit

    204325

    Preview

    17

    RESULT_INSIGHT_INTERNAL_ERROR

    175787

    Search in a list of URLs

    8

    RESULT_CATEGORY_DOES_NOT_EXIST

    177771

    Bug reports that may accompany the above HTML pairs in SPE 8.2 in addition to newer ones

    The following error messages may appear in the Error Message field when one of the parsing errors mentioned above occurs:

    • Skimming failed with 0x3 hex error code: This is the standard for returning scan timeouts from the underlying antivirus scanner. Usually you will see it successfully attached to a Decomposer 28 or Antivirus Error 11. You should seeGet Generic error 36 for the above file.
    • HTML Hex Parsing Error 0x80800c01: This error message indicates that the Insight nodes timed out to determine the reputation of a file. It has become more common for binary executables. Make sure your firewall has a port 443 exception for ent-shasta-rrs.symantec.com. Consider disabling Insight Reputation if scanning is not required.
    • Scan failed with corrupted hex code 0x80800c00: This error message indicates that a network error has occurred while browsing the servers to determine the file reputation. Make sure you have configured SPE so you may need a proxy.
    • Hex overflow error code 0x80800204: This has become a common mistake made by every one of our internal AV engines. The reasons for the errors can be different. If these errors persist, please contact support to determine the cause.

    Message Interpretation AdditionalInformation

    Resource not available

    SPE usually cannot write to disk or elsewhere
    • 8.1 on Linux: 203299
    • 7.x-8.0.1: 157902
    • If you find any combination of module / code results not listed here
    • If a very important file continues to throw an error, consider downloading the file from Symsubmit
      Title: TECH256684 – Using SymSubmit
      URL: https://knowledge.broadcom.com/external/article? LegacyId = TECH256684
    • To enable BROADCOM support to recognize why a certain file is constantly causing an error, attach the following data to the support request:
      – Create a new specific support ticket on the BROADCOM support portal
      – In the description, Provide an example traditional execution log error for a specific file
      – In the Description field, enter the Submit ID in the sample file when it is submitted to SymSubmit
      – Use CSAPI logging for searches. search by behavioral error. For Windows, see section 157519. For Linux with . 164895.Scan
      – Sample Data File
      – Rollback CSAPI Log Changes
      – csapi.log Regardless (or the SPE file that was introduced for CSAPI Logging) by adding some cases
      – Add zip or .tar.gz file to .tar.bz2 archive, contents of install and install logs contains
      – Attach screenshot showing error displayed in NetApp Filer logs (for RPC log) or using ssecls if the download is scanned for

      .

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    Error Del Motor De Symantec
    Erro Do Mecanismo Da Symantec
    Erreur De Moteur Symantec
    Errore Del Motore Symantec
    Oshibka Dvigatelya Symantec
    Symantec Motorfout
    Symantec Engine Fehler
    Blad Silnika Symantec
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